I made a last minute booking. How do I get my travel documents?
It depends on the specific package you purchased, and just how "last minute" your booking really is. Often times we'll be able to e-mail you e-documents.
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How do I get from the airport to the hotel?
There are a few options. One of the most popular options is to purchase ground transportation between the airport and hotel, round trip, from the travel vendor. Often times such transfers are actually included in your package (please verify this prior to purchasing anything). If your package does not include transfers and you'd like to purchase them please let us know. If you'd rather not purchase transfers through the vendor, you can usually take a taxi on your own. Another option would be to arrange your own pre-arranged limo or car service to transport you, independent of the vendor's transfer services. We can arrange such transfers for you, if you'd prefer that option and don't want to do it on your own.
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Will I be able to add another person into my room later on?
Sometimes; it depends on the specific accommodations that you book into, and on the specific vendor's regulations. Certain rooms can only hold a certain amount of people. For example, if you initially make a booking with two people in your room and your room can only accommodate up to two people, you'd have to move to a different room to accommodate a third person (if such a room is even available at the point in time you start looking into this). Another factor is that vendors can come to a point that they no longer allow third, forth, or fifth passengers on a certain date. This happens when the vendor sees that they are selling out and is a way that they ensure that the legal capacity of people is booked into that specific property. Finally, you have to keep in mind that pricing is "live" and might not be the same when you want to add another person.
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Why wasn't my credit card payment accepted?
There are many reasons why your credit card may be declined while trying to make a booking on our website. The most common reasons include the following:
- You might be entering the wrong credit card number and/or the wrong expiration date.
- Are you entering the correct billing address? Have you moved recently and forgot that the card is listed under your old address?
- Have you exceeded your daily charging limit? Call your credit card company to check.
- Are you using a debit card? Many debit cards have relatively low daily charging limits. You may have to call your bank to authorize a larger charge.
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How do I know when my final payment is due?
Your final payment due date will be listed on your invoice/confirmation that we e-mail, or mail, to you after your booking has been processed and your initial payment has been confirmed. If the trip you're booking is close, you may be required to pay the full amount while booking (you'll be informed during the booking process whether a deposit or full payment is needed).
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How do I make my final payment?
There are a few ways to make your final payment. You can e-mail us and let us know when, and how, you'd like to pay it (as long as it's before the due date listed on your invoice). If you do not receive a response from us after you e-mail us you should assume we did not get the e-mail and should contact us via phone. Your final payment can be made via any major credit card, cash (if you live near our corporate office), or a certified bank check. If you'd like to pay via bank check you must make sure that you send the check to us via certified mail and that we have it in our office by the due date listed on your invoice. All bank checks should be made out to American Discount Cruises, Inc. If you'd like to pay over the phone with a credit card you can call our toll free number, 1-866-214-7447, to give your payment information. Your reservation is subject to immediate cancellation, with whatever penalties apply, if you do not pay your full balance due by the final payment due date listed on your invoice. If you have lost your invoice or somehow did not receive it please contact our office immediately so we can send you a new one and let you know when your balance is due.
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Is it safe for me to use my credit card online?
Absolutely, as long as you're using a website that has the top of the line security features as we do. Our website is protected by powerful Secure Sockets Layer (SSL) encryption technology and is scanned and certified as "Hacker Safe" on a daily basis. This state of the art technology keeps all of the personal information you give us secure and safe by encrypting all of it before it's transmitted over the internet. You can shop worry free with your credit card while on our website.
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Can I book multiple rooms at one time?
Sometimes, it depends on the specific vendor that is providing the package you're interested in purchasing.
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When will I get my travel documents?
It depends on the vendor that you book with. As long as your booking is not a last-minute booking, the vendors usually send your documents to us at around two to three weeks prior to your trip's departure date. Once we receive your documents we'll contact you (via phone or e-mail) and will let you know that we're mailing (or e-mailing) them out to you. Some vendors only issue documents electronically, which means that you will have e-docs with such vendors. If you need your travel documents sent earlier than the normal time range please let us know way ahead of time, to ensure that the necessary arrangements have been made to request that your tickets be expedited (which may cost you additional express fees). Internationally mailed tickets (out of the US) may be subject to a surcharge to mail the documents to you.
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Do I really need traveler's insurance?
Yes! Everyone needs traveler's insurance. One of the most common mistakes people make is thinking that their standard healthcare insurance will cover them while they're in international waters or international countries. Please verify this, as many of them DON'T. Plus, even if they did cover you for medical reasons (which they probably don't), they wouldn't cover you for vendor penalties that result from you canceling for medical reasons - our policies do! Most people don't realize all of the benefits that traveler's insurance gives you. For example, if a closely related relative (that isn't even traveling with you) or a traveling companion gets sick and you must cancel your trip to be with them, traveler's insurance offers you coverage for this. Same goes for jury duty and natural disasters - traveler's insurance will cover you for that as well. We offer Access America traveler's insurance on our website. Why? Because Access America is one of the top travel insurers in the world. Many other travel agencies and websites offer policies that do not give you nearly the premium and comprehensive coverage levels that our policies do. If you want coverage for business-related reasons, we offer a premium policy called the Biz-Pak that will cover you for any business-related cancellations, for a minimal charge.
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What can I do if I have special dietary needs?
You should ask us to let the vendor know your specific needs. They may offer low-sodium, kosher, and other specialty meals. Please make sure to let us know about such needs well in advance of your departure date, to ensure that everything is done in a timely fashion. Such needs may not be able to be met by the hotel or property (please verify such details prior to purchasing anything if it's important to you).
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Will my room have a TV?
Most major hotels and chains have a TV in every room. For additional details about a specific hotel or property please e-mail us.
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What are the passport requirements to re-enter the United States?
Passport requirements have been changing a lot lately. Please go to the United States website for exact details: click here
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